PASSENGER INFORMATION

PASSENGERS WITH DISABILITIES

Omni Air International (OMNI) does not discriminate on the basis of disability and requires its employees, authorized representatives, and agents to accommodate the needs of passengers with disabilities.

• OMNI will not refuse transportation to any person on the basis of disability. OMNI may exclude anyone from a flight if carrying the person would be inimical to the safety of the flight. If we exclude a person with a disability on safety grounds, we will provide a written explanation of the decision.
• OMNI will not require advance notice that a person with a disability is traveling. We require up to 48 hours advance notice for certain accommodations that require preparation time (e.g., respirator hook-up).
• OMNI will not limit the number of disabled persons on a flight.
• OMNI will not require a person with a disability to travel with an attendant, except in certain limited circumstances specified in Part 382 of the U.S. Department of Transportation (DOT) regulations. If a disabled passenger and OMNI disagree about the need for an attendant, we can require the attendant, but cannot charge for the transportation of the attendant.
• OMNI will not refuse anyone a particular seat on the basis of a disability, or require anyone to sit in a particular seat on the basis of a disability, except as U.S. Federal Aviation Administration (FAA) safety rules may require. FAA rules on exit row seating say that we may place in exit rows only persons who can perform a series of functions necessary in an emergency evacuation.

You can access the full text of our advance notice and related policies HERE.

You can obtain a copy of Part 382 in an accessible format from DOT by any of the following means:

• For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY);
• By telephone to the Office of Aviation Consumer Protection at 202-366-2220 (voice) or 202-366-0511 (TTY);
• By mail to the Office of Aviation Consumer Protection, U.S. Department of Transportation, 1200 New Jersey Avenue SE, Washington, DC 20590; and...
• On the Office of Aviation Consumer Protection’s Web site (www.transportation.gov/airconsumer).