Passenger Info
TRAVEL WITH SERVICE ANIMALS
A service animal is a dog of any breed over the age of 4 months individually trained to do work or perform tasks for the benefit of an individual with a disability. This includes physical, sensory, psychiatric, intellectual or other mental disabilities. A maximum of two service animals may accompany a passenger with a disability in the cabin, provided both animals are needed to do work or perform tasks for the passenger. A service animal may only occupy the passenger’s lap or the floor space in front of the passenger's assigned seat and may not protrude into an aisle or the foot space or seat of an adjacent traveler. Passengers may use an approved in-cabin kennel for smaller animals, provided its use meets under-seat stowage requirements.
Omni requires the following forms to be completed and submitted to an Omni representative at the departure gate for each service animal:
- For all flights: Service Animal Health Behavior Training Form
- For flights scheduled to take 8 hours or more: Service Animal Relief Form
Service animals must be properly harnessed or leashed and remain under the direct control of their owner or handler at all times. The animal must behave properly in a public setting. It may not run freely around an aircraft or an airport gate area, bark or growl repeatedly at other persons or other animals on the aircraft or in the airport gate area, bite, jump on, or cause injury to people, or urinate or defecate in the cabin or gate area. An animal that engages in such disruptive behavior demonstrates that it has not been successfully trained to behave properly in a public setting and will not be carried in the aircraft cabin (unless confined at all times to an approved kennel meeting under-seat stowage requirements), even if the animal performs an assistive function for a passenger with a disability.
For travel to an international destination (or some domestic locations, such as but not limited to Guam or Hawaii), you are required at a minimum to bring your animal’s current vaccination certificate with you on your trip; you are additionally responsible for being aware of and complying with all animal documentation, entry and quarantine requirements that may apply at your destination.
Consistent with FAA requirements, passengers traveling with a service animal may not occupy an exit row seat.
Service animals in training, therapy animals, comfort animals, and Emotional Support Animals are not considered service animals. They may be eligible to travel as pets, depending on species and the policies set by the charterer of your flight. For questions, contact [email protected].